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Yoliswa T

1 reviews | Active since Mar 2018

22 Sept 2025, 20:20

Netstar Double Debit ****: Demand for Immediate Refund

Utterly DISGUSTED with Netstar's handling of my complaint! Promised to fix a blatant DOUBLE DEBIT of R359/R365 from my account, but NOTHING'S BEEN DONE. Today, they debited AGAIN - total disregard for customers.

Demand IMMEDIATE REFUND of ALL wrongful debits. Will escalate to National Consumer Commission if not resolved NOW. Patience is EXHAUSTED.

0
Replies (5)
Netstar
Netstar's reply23 Sept 2025, 07:09
Official
Good day Yoliswa, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards, 
Netstar

Best regards,

Netstar
Netstar's reply23 Sept 2025, 15:37
Official
Good day Yoliswa, 
 
Thank you for taking our call and giving us the opportunity to assist with your request.

Please be advised that your query has been escalated to our Finance Team for further review and assistance.

If you require any additional support in the meantime, please don’t hesitate to reach out — we will be happy to help.

Regards,
Netstar

Best regards,

YT
Yoliswa T's update26 Sept 2025, 11:37
Reviewer Update
They have still not assisted me. I don't know what investigation they need to do. I want my money back. It has been too long, I have given them grace and was civil about it for a whole month but still no help. I WANT MY MONEY BACK NOW!
Netstar
Netstar's reply26 Sept 2025, 11:41
Official
Good day Yoliswa,

Please note your query has been noted and it has been escalated to the relevant team for further assistance.

Kind Regards,
Netstar

Best regards,

Netstar
Netstar's reply01 Oct 2025, 15:32
Official
Good day Yoliswa, 

We are pleased to inform you that the relevant department has sent an email regarding your query. 

If you require further assistance regarding this matter, please reply to the email. 

Regards,
Netstar

Best regards,