KJ
KARYN J
1 reviews | Active since Oct 2013
16 Oct 2019, 08:43
NETSTAR - DONT USE THEM AS THEY DONT CARE AS LONG AS THEY GET PAID!
We are an existing fleet customer with Netstar. On requesting Netstar to move a tracking unit from one vehicle to another, they have been nothing but unresponsive and useless. Apparently when they already have you on a debit order system, servicing their client is not a priority. Weeks later and we are still no closer to getting our tracking unit installed in our new vehicle. Their call centre is useless. They transfer you to the wrong departments, drop the calls, staff have no authority to assist. Absolute disgusting service. Save yourself the heartache and use another company for tracking. You will hate every minute of dealing with them.
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Replies (2)
Netstar's replyOfficial
16 Oct 2019, 10:03Good Day,
Thank you for your correspondence with Netstar,
As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.
Kind Regard
Netstar's reply16 Oct 2019, 10:03
Official
Good Day,
Thank you for your correspondence with Netstar,
As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.
Kind Regard
KJ
KARYN J's updateReviewer Update
16 Oct 2019, 13:33Good day Abigail
Unfortunately, even after my call to you this morning at 8h44, and your brief call back and Hello Peter reply, I still am no further in getting my unit installed. I take it at this stage you will refund the charge deducted last night - or does your company feel it is legal to deduct monies for services not delivered? It would also be prudent of you to cancel the unit on our account? Or do you think that I will just give up my requests in complete frustration if you keep on ignoring me long enough?
As mentioned earlier - there is not one person in your company that holds any personal accountability towards your clients, and you all seem to be trained to be call centre agents?
Disgusting service!
Unfortunately, even after my call to you this morning at 8h44, and your brief call back and Hello Peter reply, I still am no further in getting my unit installed. I take it at this stage you will refund the charge deducted last night - or does your company feel it is legal to deduct monies for services not delivered? It would also be prudent of you to cancel the unit on our account? Or do you think that I will just give up my requests in complete frustration if you keep on ignoring me long enough?
As mentioned earlier - there is not one person in your company that holds any personal accountability towards your clients, and you all seem to be trained to be call centre agents?
Disgusting service!
KJ
KARYN J's update16 Oct 2019, 13:33
Reviewer Update
Good day Abigail
Unfortunately, even after my call to you this morning at 8h44, and your brief call back and Hello Peter reply, I still am no further in getting my unit installed. I take it at this stage you will refund the charge deducted last night - or does your company feel it is legal to deduct monies for services not delivered? It would also be prudent of you to cancel the unit on our account? Or do you think that I will just give up my requests in complete frustration if you keep on ignoring me long enough?
As mentioned earlier - there is not one person in your company that holds any personal accountability towards your clients, and you all seem to be trained to be call centre agents?
Disgusting service!
Unfortunately, even after my call to you this morning at 8h44, and your brief call back and Hello Peter reply, I still am no further in getting my unit installed. I take it at this stage you will refund the charge deducted last night - or does your company feel it is legal to deduct monies for services not delivered? It would also be prudent of you to cancel the unit on our account? Or do you think that I will just give up my requests in complete frustration if you keep on ignoring me long enough?
As mentioned earlier - there is not one person in your company that holds any personal accountability towards your clients, and you all seem to be trained to be call centre agents?
Disgusting service!