Netstar doesn’t know how customer service works and nobody knows never anything

The worse service ever!!!!! Having issues since the device was installed then almost a year later get a call to tell me one of the units is not working and can only send a technician out 3 weeks later and then they come and fix whatever just for it to give more issues and then past Saturday a debit goes off for triple the amount of the monthly installment just be told it’s a call out fee for fixing their own broken product !!!!!! It’s 6months now that I’m fighting about the same issue. Probably sent numerous emails and nobody gets back to you I always have to call in and then just for them to always know nothing and they going to investigate. I gave them till the end of the week to sort it out or I’ll get a company to come remove their ****ty product and they can collect it on the side other road