Netstar doesn't care, you're just a number to them!

I'd like to warn people about taking on board Netstar. Only when I requested my logbook for tax return purposes I did find out my unit has been down for 8 months! God forbid that I had my car ****** during this time. Not only have I been an excellent paying customer, I've been with them for several years and upgraded my device. I'm shocked to be with a company that doesn't check their units or at the very least their system doesn't register a device that is on their books not working for 8 months! I only ask for a refund for those months the device was not working and for a new device to be fitted. Surely, that's not a big ask!