Netstar doesn't cancel the subscription

4 months after your reply I am still being charged. This is absolutely ridiculous!

The problem is that when I joined Netstar you automatically subscribed me to Netstargo, without my permission. I have cancelled my contract with you and with them and I am still being charged. It makes sense for me to inform people not ti use Netsar at all!

Thank you, but I am still wanting to know
1) Why was I signed up to Netstar Go when I never requested it
2) When am I going to get refunded. I cancelled my Netstar in June and after realising I had been incorrectly signed up to Netstar Go I cancelled in October, but I have been charged R65 pm every month from then up and including February.
3) After the numerous emails/calls to your customer care as well as complain review here, no manager has bothered to call me to explain what has happened.

Please be aware that after all you many promises to contact me, I never was. Your rating remains 1 star (would be zero if possible)

I know everything was cancelled (eventually) I am wanting to know why it took 7 months to cancel a service I never asked for. I have recording and email proof I cancelled this in June, yet was still charged every month. I want to be contacted by someone who actually knows what they are doing (I don't think there is such a person at Netstar) to explain to me what happened and why I have not been refunded.