Netstar does not track vehicles, they collect debit orders.

1. My insurance insisted that a tracking device be installed into my vehicle. 2. I contacted Netstar accordingly. They arranged a three year contract and dispatched an installation team. 3. I enquired as to how I would know that my device was functioning correctly; the feedback I got was that I would have to call Netstar every six months and ask them to test the tracking unit. This is somewhat inadequate because they should be monitoring their own equipment... 4. After about three months I received a WhatsApp from the Netstar Bot that alluded to an efficient and automated testing and tracking process. I decided that it would be appropriate to check that my device was working. NOTHING on the the list of options offered by the WhatsApp bot worked, including a location of my vehicle. 5. I phoned Netstar and requested that they test my unit. They confirmed that the unit was not functioning. I requested that they attend to that urgently. It took another two phone calls over the next two weeks before an installation company phoned me back. They never pitched up to repair / replace the unit. 6. I then, over the next several weeks, sent multiple emails to Netstar. I received responses to none. 7. I reported the issue to my insurance broker. He advised that he had a contact at Netstar, and that he would try to get the matter attended to. Netstar never responded to any one of the the three emails that my broker sent to them. 8. I cancelled my Netstar debit order. 9. Netstar changed the reference number on the debit order, and debited my bank account again. Again, I reversed the debit order. 10. Netstar then changed the value of the debit order, and debited my account. I reversed the debit order. I instructed my bank to block and and all debit attempts from Netstar. 11. Next I received a phone call from a debt collection agency (not Netstar)... 12. I explained the situation to them and requested that they assist me in remedying the problem. They said that they would do so, but I never heard back from them, or NetStar. 13. Every two months I receive an updated statement from Netstar, and it must be noted that Netstar only reflects two months debits as outstanding. Presumably this is because they have sold my two months of unpaid debt to a debt collection agency. 14. My list of emails sent to Netstar now tops 16. I did receive three phone calls from Netstar, however as soon as I answered, the call would cut off. Within 48 hours thereafter I would receive a call from a debt collection agency, so presumably Netstar was not interested in speaking to me, rather to confirm that my cellphone number was still active. 15. After 12 months, Netstar once again debited my account. I queried this with my bank, and they advised that a block on a debit order is only in force for 12 months. Netstar had waited for this to lapse, and then debited me. I once again reversed the debit order and instructed my bank to block Netstar. 16. The calls from debt collection agencies now roll in at about two per week because presumably the debt collection agencies are now selling the debt that they bought from Netstar to other debt collection agencies. 17. My numerous requests that the Netstar legal department engage me have not been considered. This, in my opinion, is an admission of guilt on the part of Netstar.

The fact of the matter is is that Netstar are in breach. They do not wish to engage my on this because they will lose. They continue to make money by illegitimately selling my debt to debt collection agencies. Essentially they are *********** the debt collection agencies too. Netstar can not deny full knowledge of their (in my opinion) willful ********** conduct.

It would appear that this matter is only going to conclude once my three year contract has lapsed.