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AS
Aden S

1 reviews | Active since Nov 2020

25 Apr 2022, 14:47

Netstar do not seem to want to help their clients

So after months of trying to sort out incorrect billing and no success when trying to get hold of an agent I have decided to cancel. I have a 3-year contract but still, get billed, and even after talking to an agent months ago when it was apparently sorted out they still bill me and can't even call. I am disappointed with the service and think it is time to move on. Customer Service is vital and that is something I have yet to experience with Netstar sadly. I do not expect any reply from what I have seen in this forum.

0
Replies (8)
Netstar
Netstar's reply25 Apr 2022, 15:07
Official
Good day Eden, 

Thank you for bringing this to our attention and sorry for the inconvenience. 

We will contact you to assist. 

Kind Regards, 
Netstar Team
Netstar
Netstar's reply25 Apr 2022, 16:48
Official
Good day Eden, 

Please note that we've tried contacting you to no avail. Please advise of a suitable time to call you or an alternative number we can reach you on.

Kind Regards 
Netstar 


AS
Aden S's update26 Apr 2022, 10:54
Reviewer Update
Good day Netstar

Thank you for your response, I can be called at 11 am, 1 pm, or after 5 pm. Please do also note my name is Aden. Thank you
Netstar
Netstar's reply26 Apr 2022, 11:24
Official
Good day Aden, 

Thank you for your inquiry,

We will contact you to assist. 

Kind Regards 
AS
Aden S's update10 May 2022, 13:56
Reviewer Update
So after being contacted and speaking to someone I have not gotten any feedback and now I am being billed again. I am not sure what the hold up is or if Netstar knows what is being requested but this is really ridiculous, @Netstar can you please have this sorted out ASAP as I am tired of explaining the same thing over. I have given the supporting documents so I am not sure if you are just wasting my time so that you do not have to pay me the balance of my remaining contract but I want this to be done before the end of this week. If you need assistance please contact and train me and I can replace one of those many agents that have not been helpful at all. ............ Waiting on a response from you.
Netstar
Netstar's reply14 May 2022, 10:36
Official
HI Aden, 

Thank you for messaging. We try to be as responsive as possible and will get back to you soon.

regards, 
Netstar Team 
AS
Aden S's update14 Jun 2022, 15:28
Reviewer Update
So I am still being billed, Netstar is supposed to finalize this cancelation but I am still waiting for confirmation but yet they still bill me. Netstart please assist.
Netstar
Netstar's reply14 Jun 2022, 16:18
Official
Good day Aden 

Thank you for bringing this to our attention, we will look into it and revert back to you with a resolution. 

Regards 
Netstar