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Tanya B

1 reviews | Active since Jun 2025

19 Feb 2026, 12:00

Netstar dissapointment

I have been struggling with Netstar for a while now. They cancelled my contract and all off a sudden I get notices from GL Attorneys that I have to pay over R1700 for cancellation fees. But the best off all is the tracker is still active. I tried to reach them everyday and everyday it is the same story. So I need your help please!!! What can I do to clear my name as this is from their side not mine now I as the consumer must be happy with threats from Attorneys and with their service. Please help!!!

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Replies (4)
Netstar
Netstar's reply19 Feb 2026, 12:05
Official
Good day Tanya,

We are sorry for the experience you had with us. Please note that we will investigate and the feedback will be provided as soon as possible.

Kind Regards,
Netstar

Best regards,

TB
Tanya B's update19 Feb 2026, 12:22
Reviewer Update
This is all I hear the whole time. I am not happy at this moment. Never in my life did I get threats from attorneys now all of a sudden. I spoke to alot of people and Neo of Retention was one of them. Yesterday my statement showed R0 and today it is over R1700 again. No man this doesn't work like that. And another thing the tecnician was here on the 10 February 2026 to replace a faulty unit and still my tracker says on whatsapp NOT REPORTING. So this must be sorted out ASAP....On the app it shows where my car is but not if I test it on whatsapp. It says N1 and I have never been that side.
Netstar
Netstar's reply19 Feb 2026, 12:41
Official
Good day Tanya,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to our internal team for further assistance. 

Kind regards 
Netstar 

Best regards,

Netstar
Netstar's reply20 Feb 2026, 13:16
Official
Good day Tanya,

We are pleased to confirm that our Retentions Team has been in contact with you and has assisted accordingly.
Please also note that,  our Finance Team confirmed that a credit has been successfully processed on your Netstar account, and your balance is now R0.00.
We sincerely apologize for any inconvenience caused.
If you require any further assistance, please do not hesitate to reach out to us.

Kind Regards,
Netstar

Best regards,