Netstar disgusting service

In April 2019, i purchased a new car. I asked Netstar to remove a tracking device from an old car to the new car. They explained that it comes with a fee of R655 which I agreed to; they did exactly as we agreed. The end of April 2019 they only debited my account R210 instead of R865. I called their call canter and I spoke to Ntombikayise Mashigo, she gave me an account number and the amount that needs to be paid. I paid R650 as I was using an ATM to deposit cash. I sent her the proof of payment and adviced her that they can debit difference on my bank account. In June 2019, they debited by bank account R865 and when I queried it, their consultant (Ziyanda Hlungulu on 24 June 2019) told me that it's for my monthly premium and the installation fee of R655. I told her that I paid R650. She requested the proof and I sent it to her. She noticed that her colleague, Ntombikayise Mashigo gave me a wrong account number but she promised to forward my query to Finance Department in order for them to refund me. On 05 July 2019 when I made a follow up, Makhosazana Dlamini requested a proof of payment AGAIN in order to send my query to their Finance Department. On Friday (05 July 2019), Ntombikayise Mashigo called me informing me that, her team leader needs to approve the request to refund me and she will give me an update by Monday, 8 July 2019. To date, I havent received any update/refund from Netstar.

I feel as if they are doing me a favour by refunding me and it's not. It's my money and I want it!!!!!!!!!!!!!!!!!!!!! Netstar please train your staff properly, this kind of service is unacceptable. I just cant wait for this contract to expire. I will definetely take my business somewhere.

Irate Client