NETSTAR DISGUSTING CUSTOMER SERVICE FOR CANCELLATIONS

Pkease give a lower rating than 1 star beacause its much too high for a Netstar rating.

Absolutely disgusted at the level of service from Netstar client services to cancel my contract.

From the tone of this note you will conclude the level of my anger.

In October 2020 we instructed Netstar client services telephonically to cancel our longstanding contract for the vehicle M*****GP as we moved to Cartrack.

The call centre lady assured us that our instructions will be actioned right away.

Not so. On the dot the debit order against my account ran again at which we were quite surprised and wrote it off as a glitch. The following month the same thing and the following month and here we are still battling to get the contract stopped.

To date we have been flatly ignored with NO end in sight as the debit orders just keep rolling in. We've been with Netstar for quite a number of years. We've had the vehicle for approximately 15 years to give you an idea.

Now I've received a nasty call from a collection person. When I told the person on the line what is going on he is the very first person to inform us we have to cancel in writing etc etc.

Please explain why your call centre person could not tell us that when we cancelled back in 2020. Modern technology allows for telephonic contracting. Surely it's good to exit a contract telephonically. You know...this call is recorded for quality and legal purposes bla bla bla..." My company contracts all the time. Netstar thus is 2021. Have you heardnof AI and bots and the like?

So I've resorted to send them email upon email to multiple email addresses including the cancellation email address. To date we've not even an automated respinse to say they have received the mail and will respond within 99 000 000 years.

Oh yes and did I mentiin they want a contract number to help you....well to date I've NEVER received any paper or any other electronic form of a contract and I don't know what this magic number is but yeah they bill you..because they "know" your bank account details. And heaven help you if you stop the payments (because they won't!!!)

I am not prepared to spend one more cent as Netstar has already cost me expenses in terms of unnecessary bank charges because of rheir incompetence.

Question...if their customer service is this horrible imagine them trying to find your vehicle. Good luck and heaven forbid!!!