AN
Albert N

1 reviews | Active since Nov 2022

07 Nov 2022, 15:49

Netstar Disgraceful Attitude.

Netstar has been loading unknown transactions and deducting my business account without any authority. After multiple attempts and lawyers' letters we are continuously debited with unwanted and foreign reference debits. When calling the call centers there is an endless waiting period and 9 out of 10 times the line is cut. I have already made sure that all my vehicles have been removed from their platform as their level of service is disgraceful. I warn anyone against doing business with Netstar as they have absolutely no ability to resolve or attend to their customers.

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Replies (3)
Netstar
Netstar's reply08 Nov 2022, 16:02
Official
Good day Alber,

 Thank you for taking the time to contact us. We apologize for the service you have received and we will be in contact with you for assistance.

Kind regards,
Netstar Team
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Albert N's update11 Nov 2022, 07:45
Reviewer Update
Thank you for finally attending to my issue.
I can highly advise Netstar to gain control of their public interaction and at least answer their client request emails and ensure an available and prompt telephonic communication.
We the client should not be forced to write a bad review in order to gain a response. This could be severly damaging to Netstar's reputation and will definately result in a loss of market share.
Netstar
Netstar's reply11 Nov 2022, 08:16
Official
Good day Albert 

Thank you for taking the time to contact us, your feedback is appreciated and noted. Have a great day 

Regards 
Netstar