Netstar devices-do not work as promised- ****** VEHICLE

I have been paying for an early warning tracking device from Netstar. My car was parked at my residence 3 days ago, (early morning), when it was ******. The vehicle was moving without a Netstar early warning tag and Netstar did not respond or send out any alert to me. I had noticed the vehicle ****** more than 2hours after it was taken. I could see the vehicle on the Netstar app. in an unfami**** area far from home, also the route taken to this location was very suspicious. I had to inform Netstar that vehicle was ******, then only did they dispatch their team to that location to recover it. The vehicle had been badly stripped and damaged by then. The Netstar recovery team mentioned how dangerous and unsafe the area was of where the vehicle had been parked off for hours.

My disappointment was escalated to Netstar, however, my complaint has not been attended to, but I have already received a call to install a new device from them.

Very disappointing.

I do not recommend them!