JK
Johan K
1 reviews | Active since Mar 2021
01 Mar 2025, 13:29
Netstar demanding payment without any contract or agreement
Received an email from Netstar on the 24th of February 2025 for an amount now due for payment??? When did I agree to a contract or payment agreement with Netstar at any stage to make payment towards them??
Unacceptable to just send invoices to individuals without any agreement in place. Would like to hear the story behind this? I am not even in South Africa any longer.....
Helpful (0)
Replies (7)0
Replies (7)
Netstar's replyOfficial
02 Mar 2025, 09:48Good day Johan,
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Netstar's reply02 Mar 2025, 09:48
Official
Good day Johan,
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Netstar's replyOfficial
04 Mar 2025, 09:23Good day Johan,
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
Netstar's reply04 Mar 2025, 09:23
Official
Good day Johan,
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
JK
Johan K's updateReviewer Update
07 Mar 2025, 09:47What a load of lies!! I have not received any email to date!! I am not living in South Africa currently, I do not own a car with any such registration numbers in South Africa, yet I see Netstar *******ly debited money from my South African savings account end of February!!! Where did you get the mandate to do so??? Lies, dishonesty and *****.
JK
Johan K's update07 Mar 2025, 09:47
Reviewer Update
What a load of lies!! I have not received any email to date!! I am not living in South Africa currently, I do not own a car with any such registration numbers in South Africa, yet I see Netstar *******ly debited money from my South African savings account end of February!!! Where did you get the mandate to do so??? Lies, dishonesty and *****.
Netstar's replyOfficial
07 Mar 2025, 09:54Good day Johan,
We are sorry that you feel this way.
Kindly note that the matter has been escalated to the relevant department for urgent assistance.
Kind Regards,
Netstar
We are sorry that you feel this way.
Kindly note that the matter has been escalated to the relevant department for urgent assistance.
Kind Regards,
Netstar
Netstar's reply07 Mar 2025, 09:54
Official
Good day Johan,
We are sorry that you feel this way.
Kindly note that the matter has been escalated to the relevant department for urgent assistance.
Kind Regards,
Netstar
We are sorry that you feel this way.
Kindly note that the matter has been escalated to the relevant department for urgent assistance.
Kind Regards,
Netstar
Netstar's replyOfficial
07 Mar 2025, 11:18Good day Johan,
Please be informed that an email has been sent to you regarding your query.
We apologize for the inconvenience caused.
If you require further assistance regarding this matter, please reply to the email.
Kind Regards,
Nestar
Please be informed that an email has been sent to you regarding your query.
We apologize for the inconvenience caused.
If you require further assistance regarding this matter, please reply to the email.
Kind Regards,
Nestar
Netstar's reply07 Mar 2025, 11:18
Official
Good day Johan,
Please be informed that an email has been sent to you regarding your query.
We apologize for the inconvenience caused.
If you require further assistance regarding this matter, please reply to the email.
Kind Regards,
Nestar
Please be informed that an email has been sent to you regarding your query.
We apologize for the inconvenience caused.
If you require further assistance regarding this matter, please reply to the email.
Kind Regards,
Nestar
JK
Johan K's updateReviewer Update
11 Mar 2025, 12:04It is now 19:59 in Australia and I receive a call on my South Africa cell which I keep for family emergencies from Netstar... requesting to speak to me about my current Netstar contract? I inform the call centre agent that I do not have a current Netstar contract to which he does not agree.
NETSTAR - you need to communicate within your organization - Your sent me confirmation of cancellation via email on Friday 7 March sent by Thokozani Khumalo with a confirmation letter stating the contract is cancelled, yet now I am being phoned yet again about my ""ongoing"" contract???? I do not own the car stated in the email and do not live in South Africa any longer. Please communicate to your call centre and update your records accordingly.
NETSTAR - you need to communicate within your organization - Your sent me confirmation of cancellation via email on Friday 7 March sent by Thokozani Khumalo with a confirmation letter stating the contract is cancelled, yet now I am being phoned yet again about my ""ongoing"" contract???? I do not own the car stated in the email and do not live in South Africa any longer. Please communicate to your call centre and update your records accordingly.
JK
Johan K's update11 Mar 2025, 12:04
Reviewer Update
It is now 19:59 in Australia and I receive a call on my South Africa cell which I keep for family emergencies from Netstar... requesting to speak to me about my current Netstar contract? I inform the call centre agent that I do not have a current Netstar contract to which he does not agree.
NETSTAR - you need to communicate within your organization - Your sent me confirmation of cancellation via email on Friday 7 March sent by Thokozani Khumalo with a confirmation letter stating the contract is cancelled, yet now I am being phoned yet again about my ""ongoing"" contract???? I do not own the car stated in the email and do not live in South Africa any longer. Please communicate to your call centre and update your records accordingly.
NETSTAR - you need to communicate within your organization - Your sent me confirmation of cancellation via email on Friday 7 March sent by Thokozani Khumalo with a confirmation letter stating the contract is cancelled, yet now I am being phoned yet again about my ""ongoing"" contract???? I do not own the car stated in the email and do not live in South Africa any longer. Please communicate to your call centre and update your records accordingly.
Netstar's replyOfficial
11 Mar 2025, 12:13 Good day Johan,
Thank you for reaching out to us.
You don't have an active contract with Netstar as it has been cancelled.
We apologize for the inconvenience caused.
Regards,
Netstar
Thank you for reaching out to us.
You don't have an active contract with Netstar as it has been cancelled.
We apologize for the inconvenience caused.
Regards,
Netstar
Netstar's reply11 Mar 2025, 12:13
Official
Good day Johan,
Thank you for reaching out to us.
You don't have an active contract with Netstar as it has been cancelled.
We apologize for the inconvenience caused.
Regards,
Netstar
Thank you for reaching out to us.
You don't have an active contract with Netstar as it has been cancelled.
We apologize for the inconvenience caused.
Regards,
Netstar