HN
Happiness N

1 reviews | Active since Jul 2013

24 Oct 2025, 09:27

Netstar Demanding cancellation fee after a car accident

Netstar is harrassing Me. I have an accident on the 26th of April and fortunately my life was spared but my vehicle was damaged beyond repairs. I have been paying netstar without missing a payment for the duration of 3 years since I bought the car since the car I bought was already installed with a tracker from netstar. The contract I had with netstar was month to month. Already on the time of accident they had their money which was for April. From the first of May I did not have a car and I don't remember tracker calling me to say we can't locate your car. All the insurance companies I had insure my car with refunded me. For the money they debited on the 1st of May. Netstar claim that I was supposed to give them a month notice. So my question is , was I supposed to know that I will be involved in an accident so that I will give netstar a month notice. How can they expect to know that I will have an accident. They should know where my car is I don't know. I paid them honestly so and now they treat me like a ******** calling me every day that I owe then cancellation fee. It was not intentional that I had to cancel their contract.

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Replies (2)
Netstar
Netstar's reply24 Oct 2025, 09:36
Official
Good day Happiness, 

 We are sorry to hear that you are not satisfied with our service. Please allow us the opportunity to investigate the matter, and we will revert to you back you. 

Kind regards 
Netstar 
Netstar
Netstar's reply24 Oct 2025, 12:21
Official
Good day Happiness, 

Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards 
Netstar