Netstar debits and no communication

THE ABSOLUTE WORSE SERVICE PROVIDER... been with Netstar since 2019... had numerous issues since I joined... either debiting my account before or after my pay date. Then after always me clearing up the situation... then this month to be handed over to lawyers... because according to Netstar my account has not been paid as of December... which now gets me going through my bank statements to find it shows no payments since December to Netstar... my question... who told Netstar to stop debiting my account? Now because they have stopped debiting my account I am all of a sudden in arrears and lawyers HARASSING me and my next if kin. I have not recieved a statement from netstar since October 2021... I'm with the company 3 years. Netstar needs to get their act in order. I'm disgusted with being handed over to lawyers, my name being tarnished, my next of kin being harrassed and all cause Netstar cant debit an account. They wait 3 months to inform me theres a problem or no payment. For a fine cheek they didnt even notify me there was a payment issue, I found out via a laywers call. The decent thing to do would be contact me as a client the 1st month payment wasnt recieved, but no they hand you over 3 months later with no communication. Besides 1 statement i received in october 2021, my last statement was my welcome email in april 2019. So that shows the lack of communication from netstar. The money has been there to deduct-According to netstar it hadn't.... I know it's there because I budget and know my finances but they don't do the debit deduction. Then after numerous attempts to get hold of the company, finally a consultant phones me today, which was pointless basically telling me there isnt money in my account. Hearing this I found it pointless to explain myself as he had already made up his mind and held to the point of arrears, to the call ending with no solution. Netstar needs to correct situations if they value their customers. My name is with lawyers, I'm apparently in arrears due to their incompetence of deducting and i wonder whose now responsible for the arrears, and then to end off- I have no communication in forms of invoices or statements from netstar. Consultants and the lawyers firm are as rude as can be demanding money and with the no understanding that this isnt my fault. Netstar I'm highly disgusted and dissatisfied.