NETSTAR CUSTOMER SERVICE

The Netstar Customer Support is the worst that I have ever had with a company. I have been a customer for the last 3 years. During the fitment of the unit in 2019 the installers have advised me that the unit needs to be replaced due to the lifespan of the built-in battery. I have contacted Netstar for a contract renewal and a replacement of the units (on the installers recommendation). Since Nov 2022 I have contacted the Customer Support team of Netstar to arrange for the fitment. After many phone calls and apologies from the call center operator it stops there. No feedback or follow-up from Netstar. I have filled in their customer service feedback form about their service, but no-one has contacted me to find out what is my complaint.