AN
Alan N

1 reviews | Active since Nov 2013

17 Nov 2025, 11:57

Netstar Customer Information Breach

Netstar Customer Data base has been hacked on 23 June 2025, Customer Name, Physical Address and Banking Details have come to the knowledge of the general public and every hacker in the world. Customers were informed of this breach on Sunday evening. When customer care was contacted to comment on the current situation, Customer Care Consultants and Manager remained silent , only to comment how sorry they were ,nothing was said about how they would fix the breach and secure the information of their customers. Please be weary of companies that offer nothing to protect your rights as a consumer. Netstar can not have your cannot protect your assets , all your information has already badly compromised by Netstar and you are already potential victim to every hijacker and armed ******.

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Replies (5)
Netstar
Netstar's reply17 Nov 2025, 12:19
Official
Good day Alan, 

Thank you for reaching out regarding the recent cybersecurity incident.

We understand your concern and are committed to assisting you promptly. 

In the meantime, please visit our dedicated support microsite at https://go.netstar.co.za/netstar/privacynotice for full details and recommended protective steps.

We sincerely regret any inconvenience caused and remain dedicated to safeguarding your information.

Regards,
Netstar
 

Best regards,

AN
Alan N's update17 Nov 2025, 12:38
Reviewer Update
Sadly you reply is a poor one at best, nothing new about this information, other than to know that Netstar is forced into compliance by the laws of South Africa and is trying save its reputation from further damage.

Please "assist me promptly" and explain in detail exactly how Netstar intends to remedy this situation and prevent it from re occurring in the future. Tell your customers and future customers........
Netstar
Netstar's reply17 Nov 2025, 12:41
Official
Good day Alan,

Thank you for your reply, we are sorry you feel this way. Please note the matter has been escalated to our Management Team for further assistance.

Kind Regards,
Netstar

Best regards,

AN
Alan N's update17 Nov 2025, 12:48
Reviewer Update
Please dont partonise your customers with this kind of response, as these are not "feelings" this are the facts, address these questions.
Netstar
Netstar's reply17 Nov 2025, 12:53
Official
Good day Alan,

Please note that this matter has been escalated for assistance. 

Kind Regards,
Netstar

Best regards,