Netstar - customer care????

If I could give no stars I seriously would. I have never dealt with a more unprofessional company as this. No one answers emails, no one answers the phone and if you are lucky enough to get them on the line, they hang up on you or don’t provide any information requested.

A little backstory. I signed up with Netstar about 5 months ago in the hopes of dealing with a professional car tracking company but little did I know. Anyway, fast forward to the fact that a mere 2 month into the contract, I requested a cancellation of the account due to several reasons. Firstly, the amount being debited was over R50 more than I agreed. Secondly, I was debited for 3 months all in one which apparently the person who sold me the policy explained. It was also told to me that I was liable for a R3000 cancellation fee as I was bound to a 5 year contract. None of this was told to me in my original signup call, hence the reason for my cancellation request. Anyway, I have requested the call recorded x4 over the past 3 months and yet nothing. I have emailed over 5 emails to every department as well as called the retentions, main admin as well as customer care departments to no avail. Every time I finally reached a person who spoke to me, they would promise me a call recording and say that the other agents did not log the request?? Are net stars calls not recorded or is this just an elaborate ****?

I canceled my debit order with them due to great Incompetence on their behalf but yet they still don’t care to get in touch with me. The only people who call me are on behalf of Netstar and they are the debt collectors who come back asking for more and more every month despite asking them to get me in touch with the necessary people on multiple occasions.

Clearly Netstar only cares about money and not about customer care because I’ve been at this for over 3 months trying to get one simple call recording to prove that the activations agent told me all this as well as to cancel my account as honestly I’d rather have my car ****** than have these “professionals” track it.

Maybe this will get some attention as they don’t seem to care any other way. Worst company I have ever dealt with..