VC
Vanessa C

1 reviews | Active since Dec 2020

07 Dec 2020, 14:05

Netstar continue to debit my account WAY AFTER the policies are cancelled!

I had 2 cars with a Netstar Tracking device. I have been trying to cancel 1 policy for a car I sold for 3 years and the other 1 for 7 months. I was billed and paid for the 1st car way for 2 additional years as I was told I never accepted the 'cancellation email'?????????????? This is after NUMEROUS emails and telephone calls. I was billed and paid for the 2st car way 5months as they never responded to my NUMEROUS emails and telephone calls to cancel. I finally received cancellation letters for both cars (with an effective date of November 2020 - which is a joke in itself). Today I have received a new statement billing me for November and December. Question is how do I get Netstar to stop billing my account???????????????????

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Replies (1)
Netstar
Netstar's reply07 Dec 2020, 14:27
Official
Good day Vanessa,

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.

Regards,
Netstar