AM
Andries M

1 reviews | Active since Nov 2019

18 Aug 2023, 11:16

Netstar Complete Incompetence and Poor service

I had an Acc with Altech Netstar which was running on a month to month for a Toyota Corolla (CJ99SJGP) which l traded in for another vehicle in February 2023. Prior to trading in l did inform Netstar of the trade in and asked them to cancel the CJ99SJGP contract and move it over to the new vehicle Toyota Corolla Cross. All was agreed but to my surprise Netstar continued to bill me and giving me calls of the Acc in arrears for the car already not with me. I then phoned one of their agents in frustration in March and they confirmed that the account has been closed and l don’t owe anything, now 6 months letter am still receiving calls and emails smses that l am in arrears and that my Acc has been handed over. This is incompetence at its very best really nonsense and if they continue in this manner then will also have to move the current Acc to another tracking company because l really cannot take this frustration anymore, l have really had enough of this Netstar incompetence πŸ˜₯πŸ˜₯πŸ˜₯πŸ˜₯πŸ˜₯πŸ˜₯πŸ˜₯πŸ˜₯πŸ˜₯πŸ˜₯

(Dear Netstar Client, Due to non-payment your account is handed over to PRE-LEGAL. Urgently pay R388.68 at ABSA *** ***. Call us ***)

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Replies (2)
Netstar
Netstar's reply18 Aug 2023, 11:32
Official
Hi Andries 

Thank you for flagging this serious matter with us, we are here for you. One of our trained professionals will be in contact with you for assistance. 

Regards,
Netstar

Netstar
Netstar's reply18 Aug 2023, 15:18
Official
 Hi Andries 

We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar