LJ
Laurette J
1 reviews | Active since Jul 2023
23 Dec 2025, 10:08
NETSTAR COMPANION TERRIBLE CUSTOMER SERVICE
Hi,
Even after I received a similar email claiming that the Netstar Companion contract or subscription is cancelled, I was still debiting.
No one bothers to call me even after many attempts to speak to someone in accounts department. I called, sent emails, called again yesterday, was told that a message will be relayed but still no call. Does no one work in accounts department.
This is the worst customer service I've ever experienced.
You will finger my details for the cancelation.
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Replies (1)Netstar's replyOfficial
23 Dec 2025, 10:22Good day Laurette,
We are sincerely sorry to hear about your experience and please accept our deepest apologies for the inconvenience caused.
Please be assured that this matter will be escalated to the relevant department for urgent resolution.
Kind Regards,
Netstar
We are sincerely sorry to hear about your experience and please accept our deepest apologies for the inconvenience caused.
Please be assured that this matter will be escalated to the relevant department for urgent resolution.
Kind Regards,
Netstar
Netstar's reply23 Dec 2025, 10:22
Official
Good day Laurette,
We are sincerely sorry to hear about your experience and please accept our deepest apologies for the inconvenience caused.
Please be assured that this matter will be escalated to the relevant department for urgent resolution.
Kind Regards,
Netstar
We are sincerely sorry to hear about your experience and please accept our deepest apologies for the inconvenience caused.
Please be assured that this matter will be escalated to the relevant department for urgent resolution.
Kind Regards,
Netstar
