RB
Raoul B
1 reviews | Active since May 2018
13 Mar 2023, 14:06
Netstar companion: a service marketed as keeping you safe...start by replying to customers
No customer service or support, in fact the company ignores their call centre doesn't even have any operators...you are prompted to leave a message and nobody ever calls you back. I wonder if the emergency SOS button goes through the very same call centre.
Good people, a non-existent service...I am strongly considering moving to Namola (cheaper, and they actually have something called customer service).
Very disappointing from a company like Netstar
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Replies (2)0
Replies (2)
Netstar's replyOfficial
13 Mar 2023, 14:53Good day Raoul,
Thank you for taking the time to contact us. We apologize for the service you have received, and would like the opportunity to assist you. We will reach out to you to further discuss and sort out this problem.
Regards
Netstar
Thank you for taking the time to contact us. We apologize for the service you have received, and would like the opportunity to assist you. We will reach out to you to further discuss and sort out this problem.
Regards
Netstar
Netstar's reply13 Mar 2023, 14:53
Official
Good day Raoul,
Thank you for taking the time to contact us. We apologize for the service you have received, and would like the opportunity to assist you. We will reach out to you to further discuss and sort out this problem.
Regards
Netstar
Thank you for taking the time to contact us. We apologize for the service you have received, and would like the opportunity to assist you. We will reach out to you to further discuss and sort out this problem.
Regards
Netstar
RB
Raoul B's updateReviewer Update
13 Mar 2023, 16:35Thanks for the reply on hello peter. It seems your company has more staff monitoring hello peter posts, rather than actually monitoring your customer care lines and emails. I will let the Hello Peter community know when my matter has been resolved.
RB
Raoul B's update13 Mar 2023, 16:35
Reviewer Update
Thanks for the reply on hello peter. It seems your company has more staff monitoring hello peter posts, rather than actually monitoring your customer care lines and emails. I will let the Hello Peter community know when my matter has been resolved.