sM
sizakele M

1 reviews | Active since Dec 2015

25 Apr 2023, 11:47

Netstar charges customers for cancelled contracts

Over a year ago I sold my car and contacted Netstar to cancel my contract. Till this day the debit order still goes off. This is ridiculous daylight *******!

I have been in contact endlessly with Netstar to find out why they are still collecting the debit order. Everytime I call I'm informed that the contract is cancelled yet every month the debit order goes off.

I have been reversing the debit order and now I'm getting blacklist thread from Netstar. What exactly is Netstar still making me pay for? This is utter incompetence!!! Netstar fix this issue ASAP!

0
Replies (2)
Netstar
Netstar's reply25 Apr 2023, 12:33
Official
Good day Sizakele,

We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible. 

A consultant will be in contact with you for assistance.

Kind regards,
Netstar Team
sM
sizakele M's update26 Apr 2023, 13:56
Reviewer Update
Good day Netstar Team,

I'm still waiting for the consultant to contact me.

Siza