Netstar car tracking company is a ****

Customer service needs to be taken seriously and I feel harassed by them. in 2019 November I took a pre-paid 3 years car tracking plan when I purchased my car. After the initial plan lapsed, I did not want to take another long-term contract so I opted for the month to month plan. on the 7th of July 2023 I contacted them to cancel my month to month plan ref ***. Customer service referred it to cancellations department but it never was cancelled. Few months later I get SMS notification stating that I am in areas. I emailed to enquire but no response, ref ***, *** and CAS-***-T9T1. finally I started talking to Legalcancellations over the phone. The lady noticed the error they made and apologized for not cancelling the account on time. on the 18th of October 2023 I was refunded the money they charged me for the months that were supposed to be cancelled. fast forward to December 2023 I get 2 phone calls and an SMS stating that I owe Netstar. To be honest I would not recommend them to any user as their system makes them unprofessional. If they cannot keep track of account information, how are they going to keep track of your assets(car). The one star I gave them is beyond generous for how they have treated me.