Netstar can't communicate with their clients, how will the recover a ****** car?

Good day

Once again I find my account being debited for a policy which I had cancelled several months ago. This is now the second time this *********** group has debited my account AFTER the cancellation. Again costing me money everytime the debit order bounces through my account because their useless staff could not contact me to change the debit order date after several requests via email in the first place.

Further more, netstar began debiting my account with NO authorisation. There was no telephonic, email or any other form of communication authorizing a debit order. I had an agreement with Auto and general, netstar was a add on. Why when I terminated with A&G did netstar not contact me immediately and make new arrangements. Several months after I reminded I suddenly get a R468 debit going of my account with no explanation. This infuriated me. It took several emails which eventually turned into threats before they contacted me.

I would have HAPPILY paid the R114 debit order per month for piece of mind, HAD THERE BEEN communication.

I am so disappointed with the useless customer service and lack of communication. How will the recover a ****** car if they can't even communicate with their clients?

Regards Paul Alexander Ritson.