IP
Isabel P
1 reviews | Active since Jul 2013
01 Nov 2024, 09:28
Netstar cannot recover vechiles according to video on FB and TikTok
After I saw on FB that Netstar cannot recover vehicles that was taken ********ly and even with a SAPS case that was open Netstar said that they know where the vehicle is yet cannot recover it.
I was very worried and contact Netstar about this since 8 this morning. It is now 9:24 still I cannot get hold of Netstar not even after sending them a message to contact me and even after recording a message on Netstar Nelspruit message facility.
I am definitely contacting Matrix and will move my vehicles due to this service.
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Replies (3)
Netstar's replyOfficial
01 Nov 2024, 09:36Good day Isabel,
We have acknowledged your query and would like to assist you in any way we can.
We will escalate this to our internal team for further assistance.
Kind Regards,
Netstar
We have acknowledged your query and would like to assist you in any way we can.
We will escalate this to our internal team for further assistance.
Kind Regards,
Netstar
Netstar's reply01 Nov 2024, 09:36
Official
Good day Isabel,
We have acknowledged your query and would like to assist you in any way we can.
We will escalate this to our internal team for further assistance.
Kind Regards,
Netstar
We have acknowledged your query and would like to assist you in any way we can.
We will escalate this to our internal team for further assistance.
Kind Regards,
Netstar
IP
Isabel P's updateReviewer Update
13 Dec 2024, 09:19Good Day
Arno did phone me on 1.11.2024 from Netstar. I had to send him an e-mail that I did do yet NO reply on the issues? So If my car is at home and Netstar app say My car is 15 Km away from home it does not worry Netstar when I bring it under your attention yet my premiums will never be missed Think I must start paying 1/10th of the account and see how you will feel about it. That is the way I feel.
Arno did phone me on 1.11.2024 from Netstar. I had to send him an e-mail that I did do yet NO reply on the issues? So If my car is at home and Netstar app say My car is 15 Km away from home it does not worry Netstar when I bring it under your attention yet my premiums will never be missed Think I must start paying 1/10th of the account and see how you will feel about it. That is the way I feel.
IP
Isabel P's update13 Dec 2024, 09:19
Reviewer Update
Good Day
Arno did phone me on 1.11.2024 from Netstar. I had to send him an e-mail that I did do yet NO reply on the issues? So If my car is at home and Netstar app say My car is 15 Km away from home it does not worry Netstar when I bring it under your attention yet my premiums will never be missed Think I must start paying 1/10th of the account and see how you will feel about it. That is the way I feel.
Arno did phone me on 1.11.2024 from Netstar. I had to send him an e-mail that I did do yet NO reply on the issues? So If my car is at home and Netstar app say My car is 15 Km away from home it does not worry Netstar when I bring it under your attention yet my premiums will never be missed Think I must start paying 1/10th of the account and see how you will feel about it. That is the way I feel.
Netstar's replyOfficial
13 Dec 2024, 09:35Good day Isabel,
We have acknowledged your query and would like to assist you in any way we can.
We will escalate this to our internal team for further assistance.
Kind Regards,
Netstar
We have acknowledged your query and would like to assist you in any way we can.
We will escalate this to our internal team for further assistance.
Kind Regards,
Netstar
Netstar's reply13 Dec 2024, 09:35
Official
Good day Isabel,
We have acknowledged your query and would like to assist you in any way we can.
We will escalate this to our internal team for further assistance.
Kind Regards,
Netstar
We have acknowledged your query and would like to assist you in any way we can.
We will escalate this to our internal team for further assistance.
Kind Regards,
Netstar