Netstar Cancelation Nightmare

If there was a quarter of a star I would give just that!! Unfortunately there isn't 😕I am a pensioner and I am being bul**** into paying for a service that I had informed netstar that I would no longer be needing as I could not afford it anymore! I called them in March 2021 to cancel my debits going forward and I spoke to a call center agent who said that she had submitted my request. They debited me in April and I was fine with that because I had only informed then in March, however when I was again debited in May I realized that they had not canceled at all and I spoke to my bank to reverse the May debit.

In the months of June and July I kept receiving notifications about the missed debits so on the 23 of July I called again and spoke to Challene, a very polite agent who told me that she did see that my request was captured on the system but there was mis communication between the departments and that was the reason I kept receiving these messages. I have been a loyal customer had NEVER missed a payment in all the years that I was with them. I am now a pensioner and my pension can bearly cover my personal needs and a tracker for a car I no longer even drive has absolutely no use to me at all. Getting threatening messages about making payment immediately and being handed over is something that I really felt that I could no longer take!

I am extremely disappointed at their poor and far below average customer service and the lies that they portray when they advertise because I am experiencing the opposite of that.

I DO NOT HAVE MONEY , TIMES ARE TOUGH AND WE CAN BEARLY PUT FOOD ON THE TABLE NEVER MIND PAYING FOR TRACKERS!!

I am extremely disappointed at netstar's poor customer service !!