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MK
Michiel K

1 reviews | Active since Jan 2022

11 Jan 2022, 10:45

Netstar Cancelation

I sold my car 1-year en 11 months ago and asked for the contract to not be renewed after the ridiculous 3-year contract term. I now found out that the contract term ended 3 months ago and they are still debiting the premium from my bank account. When I phoned to get this sorted out they are forcing another 30 days' notice and will be debiting another month. Since I don't agree with the 30 days' notice period the consultant said that she will not cancel my contract and it will remain an active month-to-month contract.

She then said she will escalate the inquiry but when I asked when I will be contacted she just said: "Maybe this week". Seriously???

Worst client service ever. Rather make use of Cartrack.

0
Replies (3)
Netstar
Netstar's reply11 Jan 2022, 11:01
Official
Good day Michiel,

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together. 

Kind regards,
Netstar

Best regards,

MK
Michiel K's update26 Feb 2022, 16:41
Reviewer Update
Good day Netstar

I thought this matter was resolved. You canceled the service and a refund was paid into my account. Thank you for that. I am however very surprised to see that you charged my account again this month.

Can't believe this. You need to sot out your internal processes and customer service if you would like to continue doing business.

Please call me ASAP to resolve this.
Netstar
Netstar's reply27 Feb 2022, 08:24
Official
  Good day Michiel 
 
Thank you for bringing this to our attention, we will look into and revert back to you with a resolution 

Regards 
Netstar 
 

Best regards,