Netstar Call Center Pathetic Service

It’s actually so frustrating that you don’t get help when calling the call center that things now have to be taken to Hello Peter.

I called around the end of September/early October to let Netstar know that my vehicle was written off and that I wanted to cancel the old unit and add a new unit to the new vehicle. Guy on the call told me the old unit is now cancelled and they will come and fit the new unit for which I would start being billed.

October I noticed a higher than normal debit and thought maybe there was activation fees or whatever. Called them and they said they would look into it and pull the call where I requested cancellation. Nothing was done after numerous calls and promises to be called back. November I was double debited again. I called them again and it was the same song and dance…they will check with the person who requested the call and call me back but nothing.

I have now been double debited twice, no refund had been done, call center agents couldn’t care less they just wanna get you off the call by making empty promises.

This is pathetic and I regret signing up for a new unit. Should have gone to Car Track instead!