LK
Lesego K

1 reviews | Active since Aug 2016

17 Feb 2026, 18:58

Netstar ****

I bought my car in 2023 and the dealership provided me with a once off Netstar tracking device which came with the car and was free for a year, never signed a contract with Netstar directly. This year Jan I saw a debit order of R178 on my account and I reversed it, later that week I received a call from Netstar asking if I want to renew my contract and I told them I don’t need it, I never needed it and never signed a contract. Now I’m getting endless sms from debt collectors that I owe Netstar, now double the amount. Please rectify this mistake, I never signed a contract with Netstar to debit my account, if need be, I need the device removed from my car. Netstar doesn’t even care to call me regarding the debit, they just hand it over to debt collectors and unfortunately I never agreed to any debit order or have contract with them, I need to know where do they take my bank details from and who authorised them to debit my account

0
Replies (1)
Netstar
Netstar's reply18 Feb 2026, 09:23
Official
Good day Lesego,

Thank you for contacting us and bringing this matter to our attention.

Please note that the matter will be escalated to our Internal Team for urgent assistance.

Kind Regards,
Netstar