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Alta D

1 reviews | Active since Jun 2017

13 Oct 2022, 14:42

Netstar: bullying ******!

I've sold my one and only vehicle on the 21st of June '22. Immediately after the transaction, I cancelled my insurance with DialDirect. Then, out of the blue, Netstar started hounding me - with tales of outstanding duration of contract. I NEVER had a contract with Netstar! The tracker that had been installed in my vehicle, had been the doing of my insurer, Dial Direct. Since then, Netstar keep pushing debit orders through my account - that I have neither agreed to, nor signed. In the 3 years I had the vehicle, I've never heard a peep from Netstar. Now, all of a sudden they keep bombarding me with sms'es allerting me that the tracker had been tripped on a vehicle I don't own, does not carry a registration number that had EVER been linked to, or owned by me, traveling in a Province I don't reside, nor travel in! I keep phoning them to tell them :"NOT my vehicle!". Upon which they refer me to cancellations dept. But... That call NEVER gets completed! They always manage to disrupt the call, before completion. When I complained about that, in one of my numerous calls, they promised to send me an e-mail to facillitate this cancellation. IT NEVER HAPPENED! NO E-MAIL EVER SHOWED UP! Now they have the audacity to threaten to blacklist me!!!

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Replies (2)
Netstar
Netstar's reply13 Oct 2022, 14:54
Official
Good Day Alta, 

Thank you for bringing this matter to our attention and we are sorry to hear about your experience.  One of our trained consultants will be in contact with you for assistance.

Kind regards
Netstar 

Netstar
Netstar's reply17 Oct 2022, 16:58
Official
Good day Alta 

As per our retentions agents you have been contacted and assisted. Thank you for reaching out to us. 

Regards 
Netstar