TJ
Tyson J

1 reviews | Active since Mar 2009

10 Nov 2025, 15:02

NETSTAR, **** billing and the staff who just dont care.

AGAIN issues with Netstar, its actually getting to the point where none of their staff care, and if you are looking for a tracking system rather look elsewhere, because the issues are just not worth the price. Netstar has started for the last three months billing me an additional R89 per month, I have picked this up and queried with Netstar who the customer service came back and said it is Netstar companion and I would have to contact that department to resolve, Just to add I did agree to companion but promptly cancelled the service the same month due to previous issues with Netstar and the fact that I couldnt trust them to resolve a device issue how are they going to assist with a personal issue. I have an email confirming service is cancelled, yet billing has continued.

THE BEST PART, the companion team says no they ar not billing me, I must be mistaken, so I am taking out R89 every month and sending it to netstar for nothing. Well done netstar for the really great service, Im getting to the point where its becoming time to cut ties with this company and moving to an alternative provider, because they cant sort out any issues, even basic stuff like account queries, Heaven forbid my vehicle gets ****** and I contact them to attempt to track and recover.

0
Replies (3)
Netstar
Netstar's reply10 Nov 2025, 15:10
Official
Good day Tyson,

Thank you for bringing this to our attention. We are sorry to hear about your experience and sincerely apologize for any inconvenience caused. 

Please be assured that we are currently looking into the matter and will get back to you with feedback as soon as possible. 

Kind Regards,
Netstar

TJ
Tyson J's update11 Nov 2025, 09:36
Reviewer Update
It's really a joke, and Mr Jonathan wants to argue that u never cancelled even though I have provided a ticket number and email as proof of same month cancellation.

Why must it always come to this, does Netstar not care about customer service, why must I take this to hellopeter to get any type of resolution, why is it so hard? Honestly this will be the last tracking device I have with you guys, and as soon as the 3yr contract expires I will be cancelling, I'm done with dealing with this pathetic service from you guys.
Netstar
Netstar's reply11 Nov 2025, 09:47
Official
Good day Tyson,

Thank you for the reply. Please note the matter has been escalated to our internal team for further assistance. 

We do apologise for the inconvenience caused. 

Kind regards 
Netstar