JN
Jacques N
1 reviews | Active since Aug 2021
20 Jan 2026, 11:57
Netstar bad service
I contacted Netstar to cancel my contract with them due to lack of service. This was done in October 2025, and the individual stated that my last debit will be in Nov 2025. I noticed that Netstar debited me twice in December, I contacted them again and queried with Tebogo Taukobong about the unauthorized debit and she advised me that Road Guard did not cancel it on there side, do not know who this is. I asked her if they are going to refund me and to confirm if Road guard did cancel the debit, this was on the 6th Jan 2026, and yes it is the 20th and still no answer and after I followed up on the 13th Jan 2026.
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Replies (5)0
Replies (5)
Netstar's replyOfficial
20 Jan 2026, 12:02Good day Jacques,
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Kindly note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Kindly note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Netstar's reply20 Jan 2026, 12:02
Official
Good day Jacques,
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Kindly note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Kindly note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
JN
Jacques N's updateReviewer Update
23 Jan 2026, 08:18Netstar, it does not mean if you wright a nice comment that you will look into it and sorry, that it will fix everything. it is the 23rd and still nothing, no answer or comment or reply. And that is why i cancelled. Imagine if someone had an emergency. Wonder if you are just going to say sorry...
JN
Jacques N's update23 Jan 2026, 08:18
Reviewer Update
Netstar, it does not mean if you wright a nice comment that you will look into it and sorry, that it will fix everything. it is the 23rd and still nothing, no answer or comment or reply. And that is why i cancelled. Imagine if someone had an emergency. Wonder if you are just going to say sorry...
JN
Jacques N's updateReviewer Update
23 Jan 2026, 08:22O the reason why I stopped my contract is because for 2 years Netstar will contact me, Sir is there a emergency.. I told them no, but they constantly called me and say I am pusing the panic button, I did not even know I had one and still to today do not know where it is. I requested that we make arrangement to check my devise, the operator constantly said it will be arranged and will contact me.... This is going on for ages and I am still waiting for the arrangement. So like my previous comment imagine if there should have been a real situation. I will most probably still be waiting for them.
JN
Jacques N's update23 Jan 2026, 08:22
Reviewer Update
O the reason why I stopped my contract is because for 2 years Netstar will contact me, Sir is there a emergency.. I told them no, but they constantly called me and say I am pusing the panic button, I did not even know I had one and still to today do not know where it is. I requested that we make arrangement to check my devise, the operator constantly said it will be arranged and will contact me.... This is going on for ages and I am still waiting for the arrangement. So like my previous comment imagine if there should have been a real situation. I will most probably still be waiting for them.
Netstar's replyOfficial
23 Jan 2026, 08:26Good day Jacques,
Please be advised that your query has been escalated to our internal team for assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team for assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Netstar's reply23 Jan 2026, 08:26
Official
Good day Jacques,
Please be advised that your query has been escalated to our internal team for assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team for assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Netstar's replyOfficial
23 Jan 2026, 08:34Good day Jacques,
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the mater has been escalated to our internal team for urgent assistance and a consultant will make contact with you.
Kind regards
Netstar
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the mater has been escalated to our internal team for urgent assistance and a consultant will make contact with you.
Kind regards
Netstar
Netstar's reply23 Jan 2026, 08:34
Official
Good day Jacques,
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the mater has been escalated to our internal team for urgent assistance and a consultant will make contact with you.
Kind regards
Netstar
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the mater has been escalated to our internal team for urgent assistance and a consultant will make contact with you.
Kind regards
Netstar