Netstar BAD service - DO NOT CARE ABOUT Customers

Netstar Customer Service is extremely bad

Everything I want to use the Netstar App, there is some kind of issue.

Previously I opened it up, to find that the location of my vehicle did not update, called them, thye said "O - the Unit needs a sofware update" And did it. Then It started Updating. My question here - 1- Why must I call before you do software updates? Why is it not standard practice? 2- What would the excuse have been if my vehicle was ****** in this time?

The next time I wanted to use it was yesterday, could not sign into the app at all. Phoned in, and again there was excuses. And the go to was my unit must be upgraded. Again, why is this not something you do proactively? I mean, what are we paying for.

Then they recreated my profile, did not work until late last night when I finally got it to work. Today, not working again. Phone in. "O No, the app is down" - But online is not working either. Whilst speaking and expressing my tiredness of bad service, the call center agent drops the phone in my ear. Nice

So done with Netstar and the bad customer service........ Any suggestions for a good tracking company?

Cannot believe they are so bad - Like they don't really care about people, as long as they pay.