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Ben B
1 reviews | Active since Jun 2017
30 May 2022, 09:44
Netstar bad sales service
I filled in a Netstar online application on the 4th May 2022 for a tracking device contract. I then received an auto response saying my application has been approved and that an installation team will contact me to arrange fitment. A week passed and there was no call, I escalated the matter to the sales team 2 times, and still have not heard anything from them. Its been almost a month now and I've not been assisted.
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Replies (3)0
Replies (3)
Netstar's replyOfficial
30 May 2022, 10:28Good day Ben,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
Netstar's reply30 May 2022, 10:28
Official
Good day Ben,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
BB
Ben B's updateReviewer Update
31 May 2022, 15:59Hi, I'm still not getting any assistance from you guys. How long do i have to wait????
BB
Ben B's update31 May 2022, 15:59
Reviewer Update
Hi, I'm still not getting any assistance from you guys. How long do i have to wait????
Netstar's replyOfficial
31 May 2022, 16:12Hi Ben,
Please note we have escalated the matter to our planning department and they will contact you for further assistance.
Reference: CAS-***-J8B0
Regards,
Netstar Team
Please note we have escalated the matter to our planning department and they will contact you for further assistance.
Reference: CAS-***-J8B0
Regards,
Netstar Team
Netstar's reply31 May 2022, 16:12
Official
Hi Ben,
Please note we have escalated the matter to our planning department and they will contact you for further assistance.
Reference: CAS-***-J8B0
Regards,
Netstar Team
Please note we have escalated the matter to our planning department and they will contact you for further assistance.
Reference: CAS-***-J8B0
Regards,
Netstar Team