Netstar Bad after sales service

<p>Me:I am rather upset with the new tracker that was installed in my vehicle </p> <p>I was much happier with the previous one. </p> <p>Firstly when setting the tracker it is very soft, so I have to press it several times before I can hear it has accepted. Secondly I was given a separate panic button which is somewhere in the car, so when in an emergency I will not be able to find it. Thirdly, because it is so soft, I almost always ride off with the tracker still activated and it is only after riding a hundred metres or so I hear it and switch it off. Fourthly even though this happens several times a week I am still yet to get a message or phone call stating that my vehicle’s alarm is going off. </p> <p>To top it all; this one is much more expensive than my previous one.</p> <p> </p> <p>Netstar: Thank you for your correspondence with Altech Netstar. </p> <p>Please be advised your panic button is used during hijacking situations not your key ring activator ,please remember when leaving the vehicle to arm it with your remote and upon entering to disarm it you should hear 1 beep upon arming and 2 upon disarming. </p> <p>Your monthly premuims are now :R159.00</p> <p>Me: Good morning </p> <p>Please do not undermine my intelligence by trying to tell me how to use my panic button and key ring activator. </p> <p>You are still not answering my questions with regards to the fact that I am paying much more for a product which is not the same as my much cheaper old one. </p> <p>I WANT TO KNOW WHY I HAVE NOT RECEIVED ANY CALLS WITH REGARDS TO MY VEHICLE BEING MOVED WITH THE ALARM GOING OFF. </p> <p>With my old system I would get a phone call before I got out my driveway if I had tried to drive without disarming it. </p> <p>What is the use of having this system if the ******* can take my car away from where I have parked it and disarm it at their leisure, because you are not notifying me. </p> <p>This was sent on the 9th Februry I have been writing to them for a month now and still not reeived a proper answer with regards to my query to them for not contacting me with my alarm goes off.</p> <p> </p> <p> </p> <p> </p>