JL
Joel L

1 reviews | Active since Sept 2016

27 Jun 2025, 06:29

Netstar are Rogues

Absolutely disgusting service. People here are *****ing peoples money, I'm quiet sure that a ******** offense. My netstar contract ended in February this year well I ended it so I paid the outstanding fees, it was meant to end. Yet these people are debiting my account every month. I let it side cause of human error. I'm not in the country so I'm trying to solve this over email but I'm getting nowhere. A guy named Mosa Mfene, is trying to get feedback but no one is responding its like people from accounts are not doing their just *****ing money. Honestly Netstar is pathetic rogues *****ing people's money and the account's department should all get fired cause clearly they don't know what they doing.

0
Replies (4)
Netstar
Netstar's reply27 Jun 2025, 06:49
Official
Good day Joel

 We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please give us an opportunity to investigate the matter and revert back to you.

Kind regards 
Netstar

Best regards,

JL
Joel L's update27 Jun 2025, 07:16
Reviewer Update
Good day

Firstly it's Joel not Joes.

Maybe I should post my emails to see how long I have been waiting.

Instead of an opportunity I would like a timeline, someone needs to be accountable for incompetence.
Netstar
Netstar's reply27 Jun 2025, 07:32
Official
Good day

Apologies for the incorrect spelling of your name. 

Please note that we are unable to provide an estimated time frame at this stage. The matter has been escalated to our finance team for urgent attention.
We do apologise for the inconvenience caused. 

Kind regards 
Netstar  

Best regards,

Netstar
Netstar's reply01 Jul 2025, 10:57
Official
Good day Joel, 

Thank you for your patience.

We will be crediting/refunding the debited amounts, as the cancellation has been completed.

Please allow 7 to 14 business days for the credit/refund to be fully processed.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar

Best regards,