Netstar are pathetic ****s

I posted on Friday 11/04/2025 about the mix up of accounts and names they did and one rep phoned me and I thought everything was sorted out which they didn't. I received a call from them at 1 am saying Mr bla bla we received a panic alert is everything OK and I was surprised because I thought it was sorted out which they didn't. I am still being called Mr bla bla of which that isn't my account. Secondly I tried to open the Netstar app and it doesn't open I even tried to register my account and even deleting the app and start again but it didn't work so I had to request them to call me back and they didn't. I emailed them many times and still nothing .One of their rep by the name of Kgomotso Mostoagae rep**** to my Email saying they tried to call me but they couldn't hear anything because the person on the other end was quiet which isn't true because they never phoned me and my phone stays on even at night. I think they are pathetic ****s who don't even want to sort anything all they want is to take our hard earned money without providing good service.