Netstar are not concerned about your wellbeing, just deduction monthly premiums

We took out tracker with netstar and they came came to install trackers in our cars and gave us a tag to press in times of trouble (hyjacking) and also impact analysis. 27 June 2025 we get involved in a car accident, hubby calls insurance nd also presses the tag for assistance….nothing happens. A few days after the accident we try to press the tag in the other car… still nothing happens, no response, no sms, no call. 3 weeks later, no one has responded to the alarm nor has the impact being detected from their side on the car that was involved in the accident . The car gets written off and hubby then calls to cancel the contract, only to get told that we must pay a R2000 cancellation fee… I’m struggling to understand what it’s for since the car is gone. We express or dissatisfaction about them not responding when we were involved in the accident. The day after they call and ask us to test the tag on the other car, it doesn’t read. Turns out the tag was not activated… meaning that there’s high chances that the tag on the car that was written off was also not activated. So I want to understand what we have been paying for since these tags clearly don’t work. The impact detector also clearly doesn’t work because they didn’t even realise that we were in an accident. On top of that now they want us to pay a cancellation fee of R2000 for a service that wasn’t activated. Stay away from netstar, they are not about providing quality service or your wellbeing, all they care about is collecting monthly premiums. Yesterday I decided to press the tag again to test it, I only received the sms today…. If I was being hyjacked, my car could have crossed borders. I’m soooo disappointed in their service and would not recommend them to anyone