Netstar are a joke!

Service and customer care from Netstar is below appalling. I've been trying to get a unit that was fitted at the dealership changed to my name for over a year. Additionally I sold a car and tried to get a new unit installed, only because the penalty fee of changing companies was ridiculous. My insurance company is hounding me as it has passed the 15 days for installation, and still nothing from Netstar. I fear to know what happens should my vehicle ever be ******, or an emergency of sorts occur!