dY
daina Y

1 reviews | Active since Mar 2015

03 Apr 2026, 08:30

Netstar and webuycars are bunch of *****sters

I purchased a vehicle last year in March at webuycars.co.za brackengate and the person who was assisting with the paperwork was Mfundi Ngalo. He told me about Netstar to which I gave consent for my vehicle to get the netstar tracker but exactly a month after I received a call from Netstar in the middle of the night asking me as if I was Mfundi Ngalo if my vehicle was safe and I told then i wasn't the Mfundi they wanted. I spoke to them the following day of how did my account get mixed up with his as he isn't family. I thought it was sorted and on the first of this month an R895 was debited from my account to pay for *** which was Mfundi Ngalo's Netstar account and at first they told me they don't know or see anything until they traced it to Mfundi's account. My bank said you are the ones who are supposed to reverse the money according to debit order laws .What frustrated me the most is that how did my bank end up being added on his profile meaning there's an inside man involved because I don't know him as a friend or family he is just a sales who assisted in paperwork. All I need is my money reversed back to my account .I am sick and tired of the runaround I have been getting. The stress I have gotten because of Netstar is a lot including webuycars because they are in cahoots with Netstar. They keep our account information to use them for their personal services which ain't fair and it means ***** was committed . Netstar and webuycars please sort this out

0
Replies (6)
Netstar
Netstar's reply03 Apr 2026, 10:28
Official
Good day Daina, 

Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. 
Please note that we are investigating this matter and we will advise accordingly.

Kind regards,
Netstar
dY
daina Y's update03 Apr 2026, 10:30
Reviewer Update
While you investigating then my family will be going hungry because of your incompetence
Netstar
Netstar's reply03 Apr 2026, 11:19
Official
Good day Daina,

We understand how stressful this situation is, and we are sorry for the impact it’s having on you and your family. 
We are actively investigating the matter to resolve it as quickly as possible. We will keep you updated as soon as we have  feedback.

Kind regards,
Netstar
dY
daina Y's update03 Apr 2026, 11:42
Reviewer Update
Maybe you need a little help from webuycars to speed up the process because my banking information was ****** and used yet you telling me that you investigating which you should've done the first time when he put his cars on my profile
dY
daina Y's update08 Apr 2026, 11:27
Reviewer Update
If this week ends without any refund i will have no choice than to cancel my membership
dY
daina Y's update10 Apr 2026, 20:41
Reviewer Update
I will wait but I need an explanation of the whole thing