Netstar and their pathetic customer service

We have been loyal clients for over 20 years with minimal issues. Since November 2023 we have experienced such bad customer service.

The tracking units are not working properly- we log a call- the vehicle is attended to- we receive a bill. If its a random fault, we can accept it but this is now happening frequently. Most of the time we don't get current locations on the vehicle and their excuse is loadshedding... we havent had any in what- 2 months?

In Feb I sold a vehicle and requested to cancel the unit. The cancellation was reported successful. Til this day I'm still able to view that vehicle on my app and IM STILL BEING BILLED FOR THIS. R202 x 4 months.

Last month another unit, in a different vehicle wasn't working properly. I logged a call, I was assured that I will not be billed this time. (I've got written confirmation)The technician sorted out the faulty unit- I was debited R2044 for this call out...for attending to a vehicle in central Dbn...

Now, my concern is that Netstar might be using used or outdated units and making money of us by charging exorbitant call out fees.

It's disappointing that after 20 years support, we're being taken advantage of.

Believe me, ive sent numerous emails and receive empty promises.

Its really sad!! Can upper level management please contact me!