RS
Rod S

1 reviews | Active since Apr 2016

28 Nov 2023, 09:30

Netstar and Dotsure **** you with debit orders

Phone them this morning. Tried to explain to them Dotsure wrote off my car. I no longer have it. It has been s****ped yet Netstar are debiting my bank account for the cartrack device! I was amazed when their consultant told me the only way I could cancel the service was through the insurance company. I keep blocking the debit order but that costs me money! Only advice I can give is do not let your Insurance company bully you into using Netstar. And if you leave your insurance for any reason, insist on record that they cancel Netstar

0
Replies (2)
Netstar
Netstar's reply28 Nov 2023, 11:56
Official
Good day Rod,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note that we will be sure to get your matter resolved as soon as possible. 

Kind Regards,
Netstar

Netstar
Netstar's reply29 Nov 2023, 13:52
Official
Good day Rod,

Kindly note that contact has been made with you. We are pleased to let you know that your query has been resolved. Should you require any further assistance please do not hesitate to make contact with us and we will gladly assist.

Kind Regards,
Netstar