NETSTAR absolutely useless.

Customer Service at Netstar must surely be the worst in the country. I have been paying for twelve years and they had no record of my car, name or tel number. They could not provide me with a document stating that I had signed a debit order and each time I spoke to someone I was either cut off or they said they would speak to another department. Gradually with each tel call they got all my info so now **** saying they did have the necessary information. The account was in my husband's name and I bought the car two years after he died. Even if I did have a contract I certainly did not renew it and in my opinion they owe me a refund. I am in my eighties and this is a case of ******** deductions from my account. I asked to speak to someone in management but never succeeded and to make matters worse Customer Care kept sending me emails with different ref numbers and then a follow up email saying the case had been resolved. This must have happened 5 times. I will take this further as I have been totally ********** by an ************ company deducting each month with no signed contract. Customer Care don't care.