TT
Trudy T
1 reviews | Active since Jun 2021
03 Nov 2022, 14:47
NETSTAR ABSOLUTE TERRIBLE SERVICE!!!!!
Good day
Receiving absolutely horrifying service from Netstar!
I had a 3 year contract with them, that we've purchased with our vehicle. This contract expired 17 September 2022, same date as when installation was done 3 years ago.
I was contacted and asked if I wish to continue with the contract, and I agreed, much to my disgust. Netstar continued to invoice me for the whole of August & September 2022.
Dispite numerous emails to their accounts issue not sorted out, eventually I received an email stating that if I "upgrade", credit note will be issued. Upon receiving this I stated that I do not wish to continue with their service any longer, as I see this as totally unfair to sort of "*********" me to continue with their service then I will receive my credit due.
I continued to cancel the debit order on my bank account, but Netstar continued to deduct monthly amounts (now escalating each month) even after a lady contacted me telephonically, stating that she works with Netstar contracts, and I've explained the whole long story to her, she responded she will contact their departments immediately and sort this out.
Needless to say, never received another phone call or email from anyone.
I have today AGAIN had to go into the bank to cancel the debit order on my account. Useless waste of my working time and fuel. I am a single mom raising 2 daughters by myself and the way that I have been handled so far is just unbelievable. I now had to go to this extent to get them to get their act together and CANCEL THE DEBIT ORDER ON MY ACCOUNT!
Your service is no service and your email system not working - sending email upon email and maybe receiving a response from someone days later, every time a different person - and no one can sort out this issue for me.
Helpful (0)
Replies (5)0
Replies (5)
Netstar's replyOfficial
03 Nov 2022, 15:35Good day Trudy,
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied.
Please note one of our trained consultants will make contact with you.
Kind regards
Netstar
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied.
Please note one of our trained consultants will make contact with you.
Kind regards
Netstar
Netstar's reply03 Nov 2022, 15:35
Official
Good day Trudy,
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied.
Please note one of our trained consultants will make contact with you.
Kind regards
Netstar
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied.
Please note one of our trained consultants will make contact with you.
Kind regards
Netstar
TT
Trudy T's updateReviewer Update
07 Nov 2022, 11:44Good day
One of your consultants did phone me while I was in teams meeting, and I told her to phone me between 13h00 and 14h00 as I am not allowed private phone calls in work time.
Needless to say no return phone call.
All I am asking is that you CANCEL the debit order on my account as I've CANCELLED the upgrade that I wanted to do - I am really not interested in doing any business with Netstar any longer.
YOUR URGENT ASSISTANCE IN CANCELLING THE ABOVE WILL BE APPRECIATED!
Thank you
One of your consultants did phone me while I was in teams meeting, and I told her to phone me between 13h00 and 14h00 as I am not allowed private phone calls in work time.
Needless to say no return phone call.
All I am asking is that you CANCEL the debit order on my account as I've CANCELLED the upgrade that I wanted to do - I am really not interested in doing any business with Netstar any longer.
YOUR URGENT ASSISTANCE IN CANCELLING THE ABOVE WILL BE APPRECIATED!
Thank you
TT
Trudy T's update07 Nov 2022, 11:44
Reviewer Update
Good day
One of your consultants did phone me while I was in teams meeting, and I told her to phone me between 13h00 and 14h00 as I am not allowed private phone calls in work time.
Needless to say no return phone call.
All I am asking is that you CANCEL the debit order on my account as I've CANCELLED the upgrade that I wanted to do - I am really not interested in doing any business with Netstar any longer.
YOUR URGENT ASSISTANCE IN CANCELLING THE ABOVE WILL BE APPRECIATED!
Thank you
One of your consultants did phone me while I was in teams meeting, and I told her to phone me between 13h00 and 14h00 as I am not allowed private phone calls in work time.
Needless to say no return phone call.
All I am asking is that you CANCEL the debit order on my account as I've CANCELLED the upgrade that I wanted to do - I am really not interested in doing any business with Netstar any longer.
YOUR URGENT ASSISTANCE IN CANCELLING THE ABOVE WILL BE APPRECIATED!
Thank you
TT
Trudy T's updateReviewer Update
17 Nov 2022, 08:08Good day
Up until now, no positive response that cancellation was done as requested numerous times via email and telephonic discussion. Only feedback received automated response:
CAN NETSTAR PLEASE CANCEL AS REQUESTED MONTHS AGO (WITH EMAIL PROOF OF THIS) - CREDIT ALL THE AMOUNTS TRYING TO DEDUCT FROM MY BANK ACCOUNT EACH MONTH!!!!!
Automatic reply: Re: ***9 - CancellationPersonal/Netstar
Netstar Cancellations Auto Reply | Thu, Nov 10, 12:31 PM (7 days ago) | |
Dear Subscriber, This is an automated acknowledgement of your email. Kindly note that we strive to respond to all email queries within 2 working days, so please expect us to contact you within this time. *** General Office Hours : Monday – Friday 07:00 – 17:00 Customer Care Call Centre : Monday – Friday 07:00 – 17:00 Emergency Number : ***(24 hour Control room) Customer Zone Netstar now offers a new online service called Customer Zone. Customer Zone is a secure online facility that gives you the ability to view and update your subscriber and account details via the internet Please go to the link below to register. https://customerportal.netstar.co.za Please ensure that you test the unit in your vehicle at least twice a year
Retentions Team
Up until now, no positive response that cancellation was done as requested numerous times via email and telephonic discussion. Only feedback received automated response:
CAN NETSTAR PLEASE CANCEL AS REQUESTED MONTHS AGO (WITH EMAIL PROOF OF THIS) - CREDIT ALL THE AMOUNTS TRYING TO DEDUCT FROM MY BANK ACCOUNT EACH MONTH!!!!!
Automatic reply: Re: ***9 - CancellationPersonal/Netstar
Netstar Cancellations Auto Reply | Thu, Nov 10, 12:31 PM (7 days ago) | |
Dear Subscriber, This is an automated acknowledgement of your email. Kindly note that we strive to respond to all email queries within 2 working days, so please expect us to contact you within this time. *** General Office Hours : Monday – Friday 07:00 – 17:00 Customer Care Call Centre : Monday – Friday 07:00 – 17:00 Emergency Number : ***(24 hour Control room) Customer Zone Netstar now offers a new online service called Customer Zone. Customer Zone is a secure online facility that gives you the ability to view and update your subscriber and account details via the internet Please go to the link below to register. https://customerportal.netstar.co.za Please ensure that you test the unit in your vehicle at least twice a year
Retentions Team
TT
Trudy T's update17 Nov 2022, 08:08
Reviewer Update
Good day
Up until now, no positive response that cancellation was done as requested numerous times via email and telephonic discussion. Only feedback received automated response:
CAN NETSTAR PLEASE CANCEL AS REQUESTED MONTHS AGO (WITH EMAIL PROOF OF THIS) - CREDIT ALL THE AMOUNTS TRYING TO DEDUCT FROM MY BANK ACCOUNT EACH MONTH!!!!!
Automatic reply: Re: ***9 - CancellationPersonal/Netstar
Netstar Cancellations Auto Reply | Thu, Nov 10, 12:31 PM (7 days ago) | |
Dear Subscriber, This is an automated acknowledgement of your email. Kindly note that we strive to respond to all email queries within 2 working days, so please expect us to contact you within this time. *** General Office Hours : Monday – Friday 07:00 – 17:00 Customer Care Call Centre : Monday – Friday 07:00 – 17:00 Emergency Number : ***(24 hour Control room) Customer Zone Netstar now offers a new online service called Customer Zone. Customer Zone is a secure online facility that gives you the ability to view and update your subscriber and account details via the internet Please go to the link below to register. https://customerportal.netstar.co.za Please ensure that you test the unit in your vehicle at least twice a year
Retentions Team
Up until now, no positive response that cancellation was done as requested numerous times via email and telephonic discussion. Only feedback received automated response:
CAN NETSTAR PLEASE CANCEL AS REQUESTED MONTHS AGO (WITH EMAIL PROOF OF THIS) - CREDIT ALL THE AMOUNTS TRYING TO DEDUCT FROM MY BANK ACCOUNT EACH MONTH!!!!!
Automatic reply: Re: ***9 - CancellationPersonal/Netstar
Netstar Cancellations Auto Reply | Thu, Nov 10, 12:31 PM (7 days ago) | |
Dear Subscriber, This is an automated acknowledgement of your email. Kindly note that we strive to respond to all email queries within 2 working days, so please expect us to contact you within this time. *** General Office Hours : Monday – Friday 07:00 – 17:00 Customer Care Call Centre : Monday – Friday 07:00 – 17:00 Emergency Number : ***(24 hour Control room) Customer Zone Netstar now offers a new online service called Customer Zone. Customer Zone is a secure online facility that gives you the ability to view and update your subscriber and account details via the internet Please go to the link below to register. https://customerportal.netstar.co.za Please ensure that you test the unit in your vehicle at least twice a year
Retentions Team
Netstar's replyOfficial
17 Nov 2022, 08:41Good day Trudy
Kindly note that your cancellation was processed on the 08/11/22 after our consultant spoke to you. There is no refund due to you as you have been reversing the debit orders. Kindly note that all cancellations are subject to a 30 days notice period.
Regards
Netstar
Kindly note that your cancellation was processed on the 08/11/22 after our consultant spoke to you. There is no refund due to you as you have been reversing the debit orders. Kindly note that all cancellations are subject to a 30 days notice period.
Regards
Netstar
Netstar's reply17 Nov 2022, 08:41
Official
Good day Trudy
Kindly note that your cancellation was processed on the 08/11/22 after our consultant spoke to you. There is no refund due to you as you have been reversing the debit orders. Kindly note that all cancellations are subject to a 30 days notice period.
Regards
Netstar
Kindly note that your cancellation was processed on the 08/11/22 after our consultant spoke to you. There is no refund due to you as you have been reversing the debit orders. Kindly note that all cancellations are subject to a 30 days notice period.
Regards
Netstar
TT
Trudy T's updateReviewer Update
17 Nov 2022, 08:47Netstar
Please check your email system!
26 August the 1st email was sent, requesting you to credit the incorrect invoices issued (as per installation date / contract expiry date - 17 September 2022. You invoiced me for the whole of August as well as September 2022).
Since August NUMEROUS emails sent requesting cancellation, especially after one of your consultants sent me email telling me that if I continue to upgrade, the credit will be done.
PLEASE CANCEL YOU DEBIT ORDER ON MY ACCOUNT, AS REQUESTED NUMEROUS TIMES NOW!!!!
*** | Tue, Sep 6, 9:32 AM | |
to TRUDYTOPE
Good day, Thank you for your correspondence with Netstar.
In response to your email,we have tried contacting you to assist with your request, however unsuccessful.
Kindly note that the billing is correct as we started billing in August.also note that you are eligible for an upgrade of your tracker.
Should you wish to upgrade we can credit Septembers payment , kindly advise how we can assist you further .
Thank you for being a loyal customer of Netstar For further inquiries kindly contact our Retention Department on ***option 2 Regards
Adwina
Please check your email system!
26 August the 1st email was sent, requesting you to credit the incorrect invoices issued (as per installation date / contract expiry date - 17 September 2022. You invoiced me for the whole of August as well as September 2022).
Since August NUMEROUS emails sent requesting cancellation, especially after one of your consultants sent me email telling me that if I continue to upgrade, the credit will be done.
PLEASE CANCEL YOU DEBIT ORDER ON MY ACCOUNT, AS REQUESTED NUMEROUS TIMES NOW!!!!
*** | Tue, Sep 6, 9:32 AM | |
to TRUDYTOPE
Good day, Thank you for your correspondence with Netstar.
In response to your email,we have tried contacting you to assist with your request, however unsuccessful.
Kindly note that the billing is correct as we started billing in August.also note that you are eligible for an upgrade of your tracker.
Should you wish to upgrade we can credit Septembers payment , kindly advise how we can assist you further .
Thank you for being a loyal customer of Netstar For further inquiries kindly contact our Retention Department on ***option 2 Regards
Adwina
TT
Trudy T's update17 Nov 2022, 08:47
Reviewer Update
Netstar
Please check your email system!
26 August the 1st email was sent, requesting you to credit the incorrect invoices issued (as per installation date / contract expiry date - 17 September 2022. You invoiced me for the whole of August as well as September 2022).
Since August NUMEROUS emails sent requesting cancellation, especially after one of your consultants sent me email telling me that if I continue to upgrade, the credit will be done.
PLEASE CANCEL YOU DEBIT ORDER ON MY ACCOUNT, AS REQUESTED NUMEROUS TIMES NOW!!!!
*** | Tue, Sep 6, 9:32 AM | |
to TRUDYTOPE
Good day, Thank you for your correspondence with Netstar.
In response to your email,we have tried contacting you to assist with your request, however unsuccessful.
Kindly note that the billing is correct as we started billing in August.also note that you are eligible for an upgrade of your tracker.
Should you wish to upgrade we can credit Septembers payment , kindly advise how we can assist you further .
Thank you for being a loyal customer of Netstar For further inquiries kindly contact our Retention Department on ***option 2 Regards
Adwina
Please check your email system!
26 August the 1st email was sent, requesting you to credit the incorrect invoices issued (as per installation date / contract expiry date - 17 September 2022. You invoiced me for the whole of August as well as September 2022).
Since August NUMEROUS emails sent requesting cancellation, especially after one of your consultants sent me email telling me that if I continue to upgrade, the credit will be done.
PLEASE CANCEL YOU DEBIT ORDER ON MY ACCOUNT, AS REQUESTED NUMEROUS TIMES NOW!!!!
*** | Tue, Sep 6, 9:32 AM | |
to TRUDYTOPE
Good day, Thank you for your correspondence with Netstar.
In response to your email,we have tried contacting you to assist with your request, however unsuccessful.
Kindly note that the billing is correct as we started billing in August.also note that you are eligible for an upgrade of your tracker.
Should you wish to upgrade we can credit Septembers payment , kindly advise how we can assist you further .
Thank you for being a loyal customer of Netstar For further inquiries kindly contact our Retention Department on ***option 2 Regards
Adwina