1 reviews | Active since Mar 2012

17 Oct 2022, 18:51

Netstar

I bought a new vehicle and requested Netstar to move my tracker from the old vehicle or replace it. Made three different appointments for them to do the installation. No show, excuse they outsource the installations. Still had 15 months left on my contract. Many emails and telephone calls. Being told that they will look into it and come back to me. After being completely ignored I stop my monthly debit order to Netstar to get their attention. I started get very rude phone calls from a debt collecting agency, treating me with being blacklisted. NuDebt. They did not even want to refer back to Netstar regarding my complaint.

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Replies (3)
Netstar
Netstar's reply18 Oct 2022, 07:19
Official
Good Day Neal,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.

Kind Regards
Netstar 
's update26 Oct 2022, 16:10
Reviewer Update
Thank you for coming back to me and finally cancelling my "contract". I still what to know why I am still expected to pay an outstanding amount for service that was not provided and being threatened to be blacklisted if I do not pay. Please refer to all the emails and phone calls that was recorded. Please somebody at Netstar wake up.

Netstar
Netstar's reply27 Oct 2022, 12:08
Official
Good Day Neal,

Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance. 

Kind Regards
Netstar