EZ
Elize Z
1 reviews | Active since Mar 2022
07 Apr 2022, 20:11
Netstar!
It has been two months and my problems with Netstar is just continuing! Nobody makes any effort to assist me. A while ago someone called me and just repeat the same story I’ve heard before! “We will escalate your complaint!” And that’s that! Nothing further! It is the worst service I have ever experienced!
Helpful (0)
Replies (7)0
Replies (7)
Netstar's replyOfficial
08 Apr 2022, 10:14Good day Elize,
Thank you for your message and we note your concerns.
We will be in contact with you for assistance.
Kind regards,
Netstar
Thank you for your message and we note your concerns.
We will be in contact with you for assistance.
Kind regards,
Netstar
Netstar's reply08 Apr 2022, 10:14
Official
Good day Elize,
Thank you for your message and we note your concerns.
We will be in contact with you for assistance.
Kind regards,
Netstar
Thank you for your message and we note your concerns.
We will be in contact with you for assistance.
Kind regards,
Netstar
EZ
Elize Z's updateReviewer Update
08 Apr 2022, 11:32That is the same response I get every time. A consultant calls me, can’t help me, promise that a supervisor will call me and IF a supervisor actually calls me, every time the same useless promise: “will escalate your complaint”; and then - NOTHING!
EZ
Elize Z's update08 Apr 2022, 11:32
Reviewer Update
That is the same response I get every time. A consultant calls me, can’t help me, promise that a supervisor will call me and IF a supervisor actually calls me, every time the same useless promise: “will escalate your complaint”; and then - NOTHING!
Netstar's replyOfficial
08 Apr 2022, 14:37Good day Elize,
We do apologize for the inconvenience caused.
I do see another agent is busy escalating the matter on ticket 24567 and will provide feedback.
Please note I will close this ticket on my end.
regards,
Netstar Team
We do apologize for the inconvenience caused.
I do see another agent is busy escalating the matter on ticket 24567 and will provide feedback.
Please note I will close this ticket on my end.
regards,
Netstar Team
Netstar's reply08 Apr 2022, 14:37
Official
Good day Elize,
We do apologize for the inconvenience caused.
I do see another agent is busy escalating the matter on ticket 24567 and will provide feedback.
Please note I will close this ticket on my end.
regards,
Netstar Team
We do apologize for the inconvenience caused.
I do see another agent is busy escalating the matter on ticket 24567 and will provide feedback.
Please note I will close this ticket on my end.
regards,
Netstar Team
EZ
Elize Z's updateReviewer Update
08 Apr 2022, 18:41Please do not close the ticket!!!
I had this same response so any times and nothing came of i!
I need to cancel my contract because at the moment I
I had this same response so any times and nothing came of i!
I need to cancel my contract because at the moment I
EZ
Elize Z's update08 Apr 2022, 18:41
Reviewer Update
Please do not close the ticket!!!
I had this same response so any times and nothing came of i!
I need to cancel my contract because at the moment I
I had this same response so any times and nothing came of i!
I need to cancel my contract because at the moment I
EZ
At the moment I am paying for something that I don’t get any value for. The deice
Elize Z's updateReviewer Update
08 Apr 2022, 18:45At the moment I am paying for something that I don’t get any value for. The deice
EZ
Elize Z's update08 Apr 2022, 18:45
Reviewer Update
At the moment I am paying for something that I don’t get any value for. The deice
EZ
Elize Z's updateReviewer Update
08 Apr 2022, 18:45EZ
Elize Z's update08 Apr 2022, 18:45
Reviewer Update
Netstar's replyOfficial
09 Apr 2022, 12:58Good day Eliza,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards
Netstar Team
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards
Netstar Team
Netstar's reply09 Apr 2022, 12:58
Official
Good day Eliza,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards
Netstar Team
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind Regards
Netstar Team