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Ronnie S

1 reviews | Active since Dec 2022

27 Nov 2024, 12:13

Netstar

Some days you can only be thankfully I was asked by my insurance ti implement another tracker and hence had to cancell my Netstar contract. It all took time and was odd that I am asked why I cancell. The real pun was in these discussion everyone at Netstar referred to a car I do not have that is on my contract. So was I ever covered and did my insurance do me a huge favour in hindsight. The contract cancelation fee is also way over the average an that for a car I never owned.

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Replies (5)
Netstar
Netstar's reply27 Nov 2024, 12:20
Official
Hi Ronnie, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards, 
Netstar

Netstar
Netstar's reply28 Nov 2024, 11:52
Official
Hi Ronnie, 

Thank you for taking our call and allowing us the opportunity to assist and resolve your complaint. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar
RS
Ronnie S's update03 Jan 2025, 09:57
Reviewer Update
Just when you think it cannot get worse. Contract cancelled in Nov and January still a deduction from Netstar
Netstar
Netstar's reply03 Jan 2025, 10:10
Official
Good day Ronnie

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to our internal team for further assistance. 

Kind Regards 
Netstar 
Netstar
Netstar's reply03 Jan 2025, 16:12
Official
Good day Ronnie, 

Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards 
Netstar