Netstar

I have been a loyal client of Netstar for more than 10 years now and I'm extremely disappointed with the service I received recently. I have 6 vehicles covered by Netstar under my business name. About a month and a half ago I tried cancelling the Netstar unit on one of my vehicles as this vehicle was sold late last year. I was informed that the vehicle was still within the rental period and there would be a cancellation fee charged. Since the vehicle has been covered by them for over 5 years now, I queried this charge and was informed that the reason for the charge was due to the system being upgraded about 2 years ago. I have been requesting a copy of the document stating who signed to authorized this upgrade. It’s now been about 3 weeks and I still haven’t received this document. I am certain in terms of the Consumer Protection Act this cannot be allowed and the concept of paying for a system in a vehicle I no longer own is non-sensical. The consultants cannot be contacted directly so there is no continuity with my telephonic queries as each time I have to explain afresh. I’ve sent also sent numerous emails requesting someone contact me that have gone unanswered. I am now so frustrated with their bad service that I am considering cancelling all my business with Netstar and not just the vehicle that I wanted too initially. Please be warned before doing business with this company and insist on all documents upfront as requesting them at a later stage proves to be fruitless.