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MS
Martin S

1 reviews | Active since Aug 2014

05 Jun 2023, 12:43

Netstar *********

Cancelled subscription in 2021/02/03. Every month they still deduct a payment. Send numerous emails to retentions. They just ignore my emails. Try to phone them. You never get to speak to a person. Just the telephone menu which takes you in circles.

0
Replies (3)
Netstar
Netstar's reply05 Jun 2023, 12:52
Official
Good day Martin 

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants wi;l be in contact with you for assistance.

Regards 
Netstar 
MS
Martin S's update12 Jun 2023, 09:46
Reviewer Update
Exactly one week later and I am still waiting to hear from anyone at Netstar. Pathetic is a compliment to them. So my next step is to lay a complaint at the Consumer Goods Ombudsmen. Maybe then I'll get my money back.
Netstar
Netstar's reply12 Jun 2023, 12:25
Official
Good day Martin,

Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.

Kind regards,
Netstar Team